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When creating account (membership not free) is ...

Added: 05/21/2013   |   Updated: 11 Years Ago

Question   When creating account (membership not free) is it suspended immediately after creating or after 24h?



Answer    A member is suspended when their payment is canceled.  Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately.  There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.




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RELATED QUESTIONS


Q. Do autoresponders keep going out when an account is suspended or do they stop?

A. Autoresponder messages stop going out when an account is suspended.

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Q. I want to sell multiple memberships on my site. Do I need your $175 or $600 tool box?

A. Because you are selling multiple memberships you would need the $600 Tool Truck.


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Q. When using member variables if we suspend a member, does the system look for the next un-suspended member's variable upline?

A. No, member variables do not search upline if the parent is suspended, but instead shows the variable the parent has set, or the default if they do not have anything set.

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Q. How to delete all members in a specific membership?

A. The easiest way, if possible, is in the database to temporarily make any suspended members active.  Then make all the members in the membership suspended.  Then from members delete to delete all suspended members.  Then suspend the members that were previously suspended.

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A. Yes

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Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?
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Q. If I have several membership types and they are free, how I can have it so a member is put into that membership when they join?
Q. If a member's subscription payment doesn't go through does it automatically suspend them?



Question Keywords: membership, suspend



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