Web Marketing Tool
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Chris B.
Support FAQ
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ORDER/SIGNUP PROCESS FAQ

Q. If a member upgrades or downgrades, how can they keep their account without starting over?

A.

If a member wishes to upgrade/downgrade their account then they should first go to /admin/billing and cancel their account there.  Then they should login again and on the suspended page click the option they want to upgrade/downgrade to.

They can also order again from the order page as long as the email they make payment with from the order page matches the email of their account it will reactivate them.  It may take them to the join page where they fill out the form to create a membership, but they do not need to fill out the form because they already have an account.

This answer does not apply if you are using direct payment to members.



Ask For Clarification

Q. Can we use authorize.net to accept payments?

A. Yes, you can. In order to use Authorize.net it will require an SSL certificate which you must buy
You can purchase this certificate from us...

View our Price List < Click here >

Ask For Clarification

Q. How do my members refer people to the software?

A. There are many ways to do that depending on the setup in your software,
and also if you are paying commissions or not, or if your software is free.

For example, they could send them to a capture page which redirects to the join page.
They could send them directly to the page with the payment button.

If the Software would be for free, they could send them directly to the join page.
We would need to know your setup to better know what method works best for you.

Ask For Clarification

Q. Where do I edit the new Member welcome email?

A. When logged in as the admin go to "Autoresponder Emails" then at the bottom click on "Create New Account Email".

Ask For Clarification

Q. How can I specify a default content group and primary page to the join page using html code?

A.

Default Primary Page

To specify the default primary page add a hidden input with the name of capturepage.  For example:
<input type="hidden" name="capturepage" value="FILENAME.php">

Default Content Group

There is no way to do this through html.  However, you can control what the default content group is when editing membership from /admin/memberships

Alternative: Use PHP

If this does not work for what you are trying to do (exa: You need it specific for a promotion, not a membership), the other way to do it would be to use php code and putting a hook for do-join.php page.

The best hook to use is a special one in the middle of the file.

To do it create a file called do-join-midhook.php and put the php code for editing the default content group in that file.  There is an object for the member called $member that can be used with the method setPrimaryCGroup(#) for the primary content group.

Ask For Clarification

Q. When a member purchases a new membership will everything be in the same members area or will it be separate like they have two member areas?
Q. Why is it that when an existing member upgrades their account it creates a new PROCESSING record for them?
Q. Do I need to purchase anything extra in order to be able to charge people for my software?
Q. How do I setup a test account without someone having to pay?
Q. How do I create my own custom "Order Page" for when people want to purchase the software?
Q. Where is our replicated webpage that people will be able to join our program located at?
Q. How do I setup a free account?
Q. When using direct payment option how can a person upgrade and have more then 1 membership?
Q. How do I fix it when a member upgrades and it creates new PROCESSING record instead of associating the payment with the existing member?
Q. If I offer a 14 day trial will it ask for payment info on day 1 or after 14 days?
Q. How can I access the new member's data on do-join-hook.php (username, first name, etc)?
Q. Is there a way that we can have the first page that people see after they log-in be a different page then the members area home page?
Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?
Q. How do I add an order button to a page?


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