Web Marketing Tool
Support FAQ
Referred By: Web Marketing Tool


Q. How do I sign up for Twilio and setup the SMS Marketing tool?

Purchase the SMS Marketing Tool
The first step is to purchase the SMS Marketing tool.  You can request for us to send an invoice or include it with an invoice we are creating.  You can also purchase it yourself in the WMT client admin on the page for your site in the tools section.

Signup for Twilio
After purchasing the SMS Marketing tool go to twilio.com and signup there.

Setup Twilio
Next click here and follow the instructions for setting up your system to use Twilio.

Preload Credits
Next you will want to add SMS credits to your own account, plus to any members that should have SMS credits preloaded (business partners, or if you are giving members free credits to get started). You can do this on the SMS Credit Assign page (/admin/smscreditassign). Also, if you have a Pro system and are giving away free credits to members you will want to go to edit the membership to specify how many credits each membership gets (by default it is set to 0).

Make Twilio Live
When you first setup an account in Twilio your account will be in development mode by default where you are not charged for SMS messages but they can be only sent to your mobile phone and not anyone.  Once you are done testing you will want to go live (turning off development mode) so that you are able to send messages to anyone.

Setup Purchasing of Credits
Last, you will want to setup a way for members to purchase credits.  You can handle this however you want but the most typical method is to setup a resource page with details about it and an order button.  The next most common method is to add the details to the SMS broadcast/autoresponder pages themselves, but normally adding a link there to another page (exa: resource page) is a cleaner approach.  If you also have the External Billing tool you can use it to have it where when a member makes a purchase the credits are automatically assigned to their account.  We also have an API to automatically add credits to a members account but it requires technical knowledge to set it up yourself using the API.

Using SMS Marketing
Click here to read a document explaining how to use the SMS Marketing plugin once it is setup.

NOTE: TWILIO is a 3rd Party Provider and is not related or associated with WMT.  The rates they charge per an SMS message are their fees.

Ask For Clarification

Q. How much does Twilio charge per a text message?

A. At the time of writing this Document
They charged US$0.01 a text, but you should go and see all their prices and policies at twilio.com

NOTE: TWILIO is a 3rd Party Provider and is not related or associated with WMT !

Ask For Clarification

Q. Does the software do text message auto-responders?

A. With the SMS Marketing Tool it is possible to do text message (SMS) broadcasting to a cell phone.

Ask For Clarification

Q. Does the software do pre-recorded phone auto-dialer responder delivery?

A. With the SMS Marketing Tool it is possible to upload mp4 files and have it call Contacts/Members and play the audio when the person answers the phone.

Ask For Clarification

Q. Where do I add credits to members for sms texts and voice broadcasts?

A. SMS Credit Assign

When logged in as the admin go to "SMS Credit Assign".

Assign credits

There you will see a list of all of your members and a box where you can modify how many credits they have.

Ask For Clarification

Q. How do we setup an sms notification once a contact reaches a specific contact score?
Q. How much does the sms marketing tool cost, and who has access to the texting? All members or just the administrators of the system?
Q. How do you setup a purchase SMS credits button with the SMS Marketing tool combined with the External Billing tool?
Q. With the SMS Marketing Tool is there a way to code in calls to action?

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