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If someone cancels their monthly subscription w...

Added: 02/02/2012   |   Updated: 8 Years Ago

Question   If someone cancels their monthly subscription what happens to their account?



Answer    There is a setting under advanced features where you can choose to either have them suspended or to have them downgraded to another membership.  Also, you can specify to have them suspended on the date their subscription would have renewed instead of instantly.  The default for these 2 settings is to have them suspended instantly.

If they are suspended:





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RELATED QUESTIONS


Q. If I offer a 14 day trial will it ask for payment info on day 1 or after 14 days?

A. You can do it either way.  By default it asks for their payment information upfront.  So they enter their card details (or go to PayPal) but are not billed until 14 days later.

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Q. How do I setup PayPal IPN (instant payment notification)?

A. By default PayPal IPN is enabled.  It is only turned off if you have previously turned it off in your PayPal account.  You can verify it is off if there is no record in the access log when a PayPal payment is made.

To turn on the PayPal IPN follow the instructions below.

- Login to your paypal Business account
- Go to Profile -> My Selling Tools
- Select Instant Payment Notifications -> Update


- Click choose IPN settings


- Select receive IPN Messages and leave Notify URL empty then click save


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Q. How do I check if my PayPal IPN (instant payment notification) is setup correctly?

A.

STEP 1) Click Profile


STEP 2) Click Instant Payment Notification Preferences

STEP 3) Check Settings

If it is turned off that is ok. If it is on and it is enabled that is ok. If it is on and disabled that is not ok. If it is on it MUST be enabled and if disabled you will need to edit it to enable it.

STEP 4) Enable IPN (optional)

This is only needed if IPN is already turned on. If turned on and it is disabled you will need to enable it. The Notification URL is not important as we set it in the payment button. Just it needs to be enabled (or turned off) as if it is on and disabled then the URL we set inside the button won't work.


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Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?

A. It can, but it doesn't have to.  You can have multiple payment buttons on the same page.

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Q. Do you have an API to connect on my system,so whenever my members will not pay on my system it will cancel automatically all of his landing pages and are we later able to enable him?

A. Yes, we do.  In the document linked below in the section update member there is details about the API that allows you to suspend a member.  When suspended they will not be able to receive new contacts from the capture pages.
https://webmarketingtool.com/admin/document.php?id=60

Ask For Clarification

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Q. Does making payouts outside the software mean making payouts manually?
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Q. The Payza payment buttons when clicked says the merchant is not able to accept payments now. How do I fix this?
Q. Does your software do commission/compensation tracking?
a. Does your software do auto payment distribution to Members in the Member Area?

Q. How do I setup PayPal payment Data Transfer (PDT)?
Q. Do you accept payment through any methods other than paypal?
Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?
Q. How do I set the software so that access to the Member Area is not given until after payment is received?
Q. If a member's subscription payment doesn't go through does it automatically suspend them?
Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?
Q. Is there anything that I can start preparing before I make the payment?



Question Keywords: payment, cancel subscription, monthly subscription



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