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If I as admin send out an email broadcast to AL...

Added: 09/21/2012   |   Updated: 8 Years Ago

Question   If I as admin send out an email broadcast to ALL (users) contacts will accounts flagged as "suspended" contacts get the email too? or just active accounts?



Answer    Yes, it can send emails to everyone including suspended members. There is an option where you can select if it should include suspended Members or not (and also an option to email only suspended Members).




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RELATED QUESTIONS


Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. If a member's subscription payment doesn't go through does it automatically suspend them?

A. It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.

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Q. What can cause a member to be suspended?

A. - Clicking suspend/activate link from /admin/members
- If direct payment is turned on there are several ways
- If "Cancel Subscription Action" is set to "suspend on the date the next payment would have been made" then it can do it if next bill date isn't in future
- If a payment fails or a subscription is canceled
- If you have authorize.net set to ARB

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Q. How do I change who an email is sent from and the reply email when sending mail to members?

A. The emails sent by the admin to an Member will show the admin's name and email set under My Personal Info for the reply email.

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Q. How do I change broadcast feature where I can send out emails whenever i want vs. every 5 days?

A. Under Advanced Features in the Emails Settings section there is an option to edit it.

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Q. Is their a feature that allows me to reuse broadcast messages so I don't have to retype them each time?
Q. Is there a certain amount of emails each member's account can broadcast per day or week?
Q. If I begin blasting an email to members, do I have to remain logged in for the emails to be sent?
Q. Do autoresponders keep going out when an account is suspended or do they stop?
Q. How would I send out a broadcast message to contacts?
Q. I gave someone a free account BUT every month it is suspended. What should I do?
Q. When creating account (membership not free) is it suspended immediately after creating or after 24h?
Q. When using member variables if we suspend a member, does the system look for the next un-suspended member's variable upline?



Question Keywords: suspend, broadcast message



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