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Is there a way to track and continue to score w...

Added: 05/04/2016   |   Updated: 8 Years Ago

Question   Is there a way to track and continue to score what new members do after they join?



Answer    At the time of answering this question we do not have something to track what a member does in the members area aside from setting up something custom using php/mysql or cookies.  We do have a beta tool we are releasing in 5.0 that allows you to setup steps and then track where the member is in the steps.  The tool includes the ability to specify the video (if a video exists), member variables, and custom description/html for each step.

Contacts are tracked but members are not.  Each member has a contact associated with it and when visiting web pages outside the members area their actions are tracked this way.

For overall members area traffic statistics, until we provide them in 5.0, you are able to setup Google Analytics from advanced features to track everything through Google.




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RELATED QUESTIONS


Q. Under what circumstances would contacts have a score of 0?

A. If they visit the capture page, optin in, and then are redirected to another website and never return to the original website and never open any of the messages, then they would have a score of 0.

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Q. What's contact score?

A. The score as an indicator to how active the contact is.

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Q. Where can we set contact score settings?

A. From advanced features page

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Q. What are actions that can be tracked and added as contact score?

A.
  • Open an email
  • Click a link in an email
  • Invite a friend
  • send a chat message
  • log into chat
  • log into page
  • watched video


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Q. How do we setup an sms notification once a contact reaches a specific contact score?

A.

(SMS Marketing Tool Required)


SMS notification sent to the member once a contact exceeds a specified score.
to set the score value
1- Go to Advanced Features

2- SMS/Voice Broadcaster

3- Set
Now each time a contact exceeds score points, SMS notification will be sent to the member using member credits

Following documents explaining how to setup Twilio
Learn How to Setup Twilio



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Q. Is there a way to track and score when someone finishes watching a video?



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