Our support desk software makes it easy to provide your clients with excellent support. Providing good support boosts referrals increasing your businesses revenue. Keeping track of support tickets and questions doesn't have to be hard. Our software makes it easy for an individual or for a large team to provide quality support to their clients.
Searchable Frequently Asked Questions
Included is knowledge base software that allows visitors to search or browser answers to previously asked questions. Any question asked by a visitor or client can easily be added to the knowledge base by clicking a button. You can assign keywords and categories to questions improving it's ability to be found in search results and helping people easily find it when browsing. You can also see what searches people are performing and how many results it returns so you know what you need to add.
Delegate Support Tickets To Team Members
You can assign support tickets and questions to specific members for them to answer it. You can setup categories and assign access levels so certain team members only have access to specific access levels.
Quizzes And Knowledge Base Software Training
Our knowledge base software supports the ability to turn questions into quizzes. This allows you to easily train team members or clients in important features related to your organization. You can also assign documents from your knowledge base to team members to study making it easy to hand out homework or training to team members.