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Chris B.

How do I unlock a member's account after they h...

Added: 09/27/2012   |   Updated: 3 Years Ago

Question   How do I unlock a member's account after they have unsuccessfully tried to login several times and locked their account?

Answer    MembersNOTE: An Members account is locked after 7 consecutive unsuccessful login attempts.

To unlock their account you will reset their failed login attempts.
To reset an Members failed login attempts to the admin's account account and go to "Members".

Edit Member Link

Click the "view" link for the Member you wish to reset their failed login attempts for. 

In the popup that appears click the reset button in the failed login attempts row.

Reset Failed Logins

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Question Keywords: locked account

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