Added: 09/27/2012 | Updated: 9 Months Ago
Question How do I unlock a member's account after they have unsuccessfully tried to login several times and locked their account?
Answer
NOTE:
An Members account is locked after 7 consecutive unsuccessful login attempts.To unlock their account you will reset their failed login attempts.
To reset an Members failed login attempts to the admin's account account and go to "
Members".
Click the "
view" link for the Member you wish to reset their failed login attempts for.
In the popup that appears click the reset button in the failed login attempts row.