A.

A. We do not use CPanel because it cannot work with our software as our software has control over linux.  However, we can assist you with any CPanel needs you might have.

A. Follow the steps below to create NS records in your GoDaddy account that will allow you use your own Name Servers (exa: ns1.yourdomain.com).  This only applies if we are setting up a dedicated (or cloud) server for your account.

1. Login into GoDaddy
2. Go to the Domain Manager
3. Select the domain that you are adding the NS records to
4. Click 'add link' at the bottom left hand side of the page
5. Enter NS1 in the popup for the Host Name and the IP Address (Note: We send you the IP Address)
6. Leave all other fields blank
7. Click 'OK'
8. Follow Steps 1 - 4 to begin adding the 2nd record.
9. Enter NS2 in the popup for the Host Name and the IP Address (Note: If you receive only one IP from us then use the same IP for both NS1 and NS@. If you receive two IP's then use the second IP here.)

A. Yes, however, our software requires very specific server configuration.  It is fine to use your existing dedicated server as long as it has to be setup to meet these configuration requirements. There would still be a setup fee to setup your server so it uses our control panel rather than using it's own.  For example, if your server uses CPanel or Plesk this will need to be removed as our control panel conflicts with it.

Why Can't We Use CPanel, Plesk, etc., But Must Use Your Control Panel Instead?Our software includes features such as the ability for each member to have their own email, for members to import and host their domains, and for members to use subdomains (exa: username.yoursite.com).  These features require the software to use our custom control panel to manage apache, bind, postfix, dovecat and other software on the server that is traditionally managed by software such as CPanel.

Using our control panel has the following benefits:

• No need to pay higher hosting fees for CPanel or Plesk seats.
• The ability for our workers to easily access your site while on a task for you but the security that they cannot access when not working for you.
• The ability to use our backup system which is improved over backups done by traditional control panel software.
• The ability for us to quickly upgrade your site to the newest version of our software for free.
• Performance enhancements as your server is configured specifically for our software.
• Security enhancements as in addition to security settings we use like disabling FTP and requiring sFTP, our control panel is custom, not open source, and uses the policy of having all doors locked except for the doors specifically used (in contrast to most control panel software having all doors unlocked to allow for greater flexibility without them understanding your specific needs).

A. The settings controlling how long you can be inactive without being logged out is set on the server itself and it is not possible to adjust it for your specific site UNLESS you have a dedicated server.