Examples of Support Requests
- Change a setting
- Custom javascript code
- Custom php code
- Fix any html issue on existing pages
- Provide consultation
- Assisting with configuration or settings
- Modify an existing design
- Anything else you need that
we don't have a set price for
Any customizations or assistance with software settings is handled as a support request. You purchase support request credits upfront and we work on your request until either it is complete or you run out of credits in which case we notify you to purchase more credits.
Benefits Of Support Requests
Support requests allow us to perform tasks
quicker and
cheaper. They give you an
honest cost that is based off the amount of
time spent. We do not have to spend time bidding something out and waiting for the bid to be approved before starting work. You can submit a support request and it is
instantly added to our que. This allows us to handle all types of requests while at the same time
saving you money.
Time Frame
Typically we complete requests within a couple hours of it being submitted, however allow 1-2 business days for us to look into basic requests and up to a week for an advanced requests. Our workers track time spent on your support request using our tracking software so you are charged for exactly the amount of time spent on the request. When they complete the support request, you are sent an email notifying you that the request is complete and awaiting your approval. If the request passes your inspection you can approve it and if not you can leave notes describing what changes are needed. Once you approve the support request the time spent on your request are deducted from your balance of credits.
Billing
Retainer - You deposit funds up front by purchasing support request credits. These credits are later deducted from your account when the request is approved.
Hosting - A small amount of support credits maybe included with your hosting each month depending on your hosting plan.
Rate - There is a fixed rate that is based off the difficulty of the request.
Large Projects - Every worker has a different rate of how many credits per a minute it costs to have them work on your request.
Guarantees
There is ABSOLUTELY NO guaranteed. This is because you are not paying for a product but instead are paying for time. This means if a request is done incorrectly you will need to pay for both the time spent doing things incorrectly and the time spent correcting it. Any
upgrade request is handled separately and guaranteed.
