Added: 07/03/2013 | Updated: 8 Years Ago
Question When changing the domain name for my software once I give you the new domain to host, how long will it take to change it over to your server, and how many credits will that take?
Answer
You can see the price to change the domain name on the
products page in the software addons section. You can purchase a domain transfer through the shopping cart on the page for your site inside of the WMT client admin. Transferring a domain is a "Task", not a support request, so you are charged a one time for each transfer, you will not consume support credits. However, there may be side affects from the transfer where things links still point to the old domain and/or places where the old name still appears. Time spent fixing these issues are charged as a support request and not included in the set price. We do not check for such issues and you would need to send us a list of issues in a support request for us to fix them. Most transfers with just 1 or 2 pages do not have this issue, but if there is an issue it normally costs less then $25 worth of credits to fix all of the pages.
Transferring the domain take only a couple of hours and is usually done at night as your site will be down during the process. Our software designer will transfer your site. It may take 1-3 days for your task to be worked on (depending on the current work load). You will be contacted when it is time to point your new domain to our servers.
