A. The amount of time it takes to modify a replicating PDF varies depending on what type of changes we are making. Handled as a support request it typically takes 150-300 credits to add a new page to be edited (not including edits to the page). Edits to the page typically take 150-450 credits per an individual replicating item that is added or moved. Making modifications within a paragraph typically involved rebuilding the whole paragraph and takes from 250-1500 credits depending on the complexity. Adding the same text in the same spot on multiple pages typically takes 40-80 credits per an additional page. If there are more than a couple basic edits being made, and if you do not have any existing credits, you will want to buy at least $50 in credits as $15 wouldn't be sufficient and would cause a delay in completing. If there are significant changes to an existing PDF it can often be best to purchase a new replicating PDF.
A. It takes 2-3 business days to setup the membership software. This includes installing the software, 1 page (either a design you provide or one of our templates), and installing the header. If you have everything ready up front we can do it in 1-2 business days. If you have designs in your order then it takes 1-2 additional days for each design ordered.
A. Yes, we do the transfer during the night time, and it is completed during that night.
However, it may take 24 to 72 hous to coordinate the transfer...
During this transfer time it is possible you will not have access to your Domain Name.
A. We require payment in full up front to start building your web based software.It takes less than 2 business days to install the software.
However, it typically takes 3-21 days to setup the software and have it ready to start.
Software that takes over a week to setup is either software where full details are not provided upfront,
or where there are many items needed in addition to just installing a couple of pages and setting up billing/links.
If you need NEW Features where custom php code is needed it may take from 1-12 weeks depending on the difficulty of your request.
A. You can see the price to change the domain name on the
products page in the software addons section. You can purchase a domain transfer through the shopping cart on the page for your site inside of the WMT client admin. Transferring a domain is a "Task", not a support request, so you are charged a one time for each transfer, you will not consume support credits. However, there may be side affects from the transfer where things links still point to the old domain and/or places where the old name still appears. Time spent fixing these issues are charged as a support request and not included in the set price. We do not check for such issues and you would need to send us a list of issues in a support request for us to fix them. Most transfers with just 1 or 2 pages do not have this issue, but if there is an issue it normally costs less then $25 worth of credits to fix all of the pages.
Transferring the domain take only a couple of hours and is usually done at night as your site will be down during the process. Our software designer will transfer your site. It may take 1-3 days for your task to be worked on (depending on the current work load). You will be contacted when it is time to point your new domain to our servers.
