Question   A member paid through Payza then when she went to set up her account. She had an error saying that she did not use the same email address that she pay with. What should I do?

Answer    When this happens what you should do is check to see if you have any processing records.  Most of the time when this happens it is because the person is using a different email than the primary one in the Payza account used to pay with.  If this is the case, you will see a processing record with the username temp987 and it will show the correct email for the member to use to join with.  If this isn't the problem, next, go to the billing report page and try to search for the Payza transaction number and see if you can find it that way.  If you still don't find it, it means that either Payza is not correctly setup in the Payza account, or the payment was made using a custom button (not one generated by our software) and the custom button isn't setup correct.

Q. Do you accept payment through any methods other than paypal?

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Q. Where is the payza Security Code inside my payza account?

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Q. How can Members add their Paypal email address to the software in order to get paid?

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Q. The payza payment buttons when clicked says the merchant is not able to accept payments now. How do I fix this?

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Q. When I set the software to "Free" in advanced features, why does the payza button still show on main index page?

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Q. As the site it's hosted with you, can I create an email addresses like myname@domainname.com and admin@domainname.com that I can access?

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Q. When emails are sent or broadcasted to contacts from the Admin account the reply to email is the referring members but is there a way for them to show the referring Members name and not the Admin name?

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Q. I am getting an error when trying to upload thumbnails to my capture pages error 2: images/pages/2.jpg, what does this mean and how can I correct it?

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Q. Why am I getting the following error when trying to opt-into?
YOU ARE NOT ALLOWED TO IMPORT CONTACTS

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Q. is there a way to set up my email account in Apple Mail? If so what are the settings?

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Q. How can I prevent anyone from creating an account in my software without my approval; and at the same time allow others to join for free?

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Q. How do I manually create an email account in the mysql database?

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Q. How do I connect my email account to GMail?

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Q. How do I setup a test account without someone having to pay?

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Q. Can the software utilize the members email address as the outbound mailing server rather than utilizing the hosting email exchange server? (rather than using syn.com the mailing server can we use the members g-mail account)

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Q. I logged in to my site as the admin and I edited the AR messages but when a visitor fills out the capture page form it still sends the old AR message. Why is this and how do I fix?

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