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Chris B.
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I logged in to my site as the admin and I edite...

Added: 09/28/2012   |   Updated: 4 Years Ago

Question   I logged in to my site as the admin and I edited the AR messages but when a visitor fills out the capture page form it still sends the old AR message. Why is this and how do I fix?



Answer    When Members are allowed to edit the autoresponse messages, then when you as the admin make a change it does not change the messages for the Members.
There is a tool in the WMT Client Admin where you can reset all the messages for your Members.

NOTE: Any issues with a contact, we will need the email address and approximate time it was sent to look into it fully.




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RELATED QUESTIONS


Q. Can my members have their own personalized autoresponder emails?

A. It depends on the settings within your software. There is a setting in Advanced Features where you can choose to either let them write their own messages, or to not write their own message.

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Q. If someone wanted to make their own capture page to tie into the software, what is the autoresponder code for them to use?

A. When logged in as the particular Member go to "HTML Form Code" and then you can generate the code to use there.
Also, you can use it to see what codes to use in case they are redesigning the form.

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Q. Does an autoresponder have to be html mail for the opened email tracking to work?

A. Yes, it has to be HTML for it to track.

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Q. Can I create my own forms like I can with Aweber, or do you have to create the capture page too?

A. There is a form builder, similar to Aweber, where you can build a form then get the code to copy/paste on your personal site.

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Q. Our capture page does not ask for phone number. However some of the contacts have phone numbers included in their records. How is that possible?

A. There are a few ways that are possible:
1) The contact also filled out the form on another capture page that does have the phone on it
2) Someone setup HTML Form Code on some web page using the tool in the members area.
3) A robot is submitting contacts to your site.
4) Someone went back and editing the contact adding their phone number.

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Q. If a person wants to add their opt-in form to a 3rd party website where do they get the HTML form code.




Question Keywords: setup autoresponder, capture page form



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