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Does an autoresponder have to be html mail for ...

Added: 05/25/2012   |   Updated: 7 Years Ago

Question   Does an autoresponder have to be html mail for the opened email tracking to work?

Answer    Yes, it has to be HTML for it to track.

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Email Autoresponder

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Q. What can cause a contact NOT to show that they've opened an email?

A. GMail, Yahoo, and many other ESP's often do not show images in an email unless a person clicks a link saying it's ok to show the images.  If they don't click that link and images are never shown within the email then it will not track the message as being opened.  Also, if the email is not an html email it will not track the message being opened.

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Q. Can my members have their own personalized autoresponder emails?

A. It depends on the settings within your software. There is a setting in Advanced Features where you can choose to either let them write their own messages, or to not write their own message.

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Q. I logged in to my site as the admin and I edited the AR messages but when a visitor fills out the capture page form it still sends the old AR message. Why is this and how do I fix?

A. When Members are allowed to edit the autoresponse messages, then when you as the admin make a change it does not change the messages for the Members.
There is a tool in the WMT Client Admin where you can reset all the messages for your Members.

NOTE: Any issues with a contact, we will need the email address and approximate time it was sent to look into it fully.

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Q. When I change the "Email Type" in "Advanced Features" from HTML to TEXT the emails I already created are still delivered in HTML. Why is this?

A. To prevent issues, the "Email Type" should be set before adding any messages.
If switching from HTML to Text it changes the way the messages are created and sent.
However, it doesn't change the messages you've already created.  So, what you end up with is a bunch of messages which have HTML code showing in the message because when those messages were created they were created with HTML.

You will need to go through and remove the HTML code from the messages.
We can also create a script as a support request to go through and convert all your messages at once if needed.

Such a script would cost extra support request credits to setup and perform.
For more details and to view Price-List < Click here >

Further, it will also strip the HTML code out and gets most items right, but there is no warranty on the results,
and you will need to spot check the messages as the conversion is not perfect.

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Q. If someone wanted to make their own capture page to tie into the software, what is the autoresponder code for them to use?

A. When logged in as the particular Member go to "HTML Form Code" and then you can generate the code to use there.
Also, you can use it to see what codes to use in case they are redesigning the form.

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Question Keywords: setup autoresponder, html email, open email

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