There is a form builder, similar to Aweber, where you can build a form then get the code to copy/paste on your personal site.
1- go to 'Advanced Features' and make sure that the 'Live Chat' is set on: 'ON'.
2- go to 'Edit Pages' .. choose the page that you want the live chat on it .
3- go to 'Advanced Settings' .. mark the live chat option on.
4- go to Live Chat button on your Member Area page ... And start chating.
If the video has a specific place that it should sit (and they can't move it around) then we can create a separate editable section which is only for the video, so they would paste their embed code into it, rather trying to place it inside the html of the other content (making it less confusing as they won't need to worry about where inside the html they should paste the code). Also, there is an icon in the editor for pasting a youtube url.
, do not use the code from the HTML Form Code page.
That code is for the Member to use on some 3rd party website.
This method is only attached to 1 specific Member.
Instead, you want to properly install the page, and then it will use any 3rd party autoresponder setup on a per an Member basis.
Have your developer view the page installation overview page
to learn the page installation process.