When this happens what you should do is check to see if you have any processing records. Most of the time when this happens it is because the person is using a different email than the primary one in the Payza account used to pay with. If this is the case, you will see a processing record with the username temp987 and it will show the correct email for the member to use to join with. If this isn't the problem, next, go to the billing report page and try to search for the Payza transaction number and see if you can find it that way. If you still don't find it, it means that either Payza is not correctly setup in the Payza account, or the payment was made using a custom button (not one generated by our software) and the custom button isn't setup correct.
By default PayPal IPN is enabled. It is only turned off if you have previously turned it off in your PayPal account. You can verify it is off if there is no record in the access log when a PayPal payment is made.
To turn on the PayPal IPN follow the instructions below.
- Login to your paypal Business account
- Go to Profile -> My Selling Tools
- Select Instant Payment Notifications -> Update
- Click choose IPN settings
- Select receive IPN Messages and leave Notify URL empty then click save
Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.