Q. How do I fix a member that has the username of temp987?A. The processing records are Members that paid, but never filled out the form to create their account.
The process is, they pay first, and then afterwards go to the join page to create their account.
When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.
If they pay, but never fill out the form, then they will show up as processing until they create their account.
With these records, you should send them to the join page to finish creating their account.
Don't try to edit the processing records yourself by putting in their information
(the processing account is missing several things and needs to go through the join process),
instead, fill out the form on the join page using the same email that shows for processing.
Q. What does .processing mean when viewing members?A. The processing records are Members that paid, but never filled out the form to create their account.
The process is, they pay first, and then afterwards go to the join page to create their account.
When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.
If they pay, but never fill out the form, then they will show up as processing until they create their account.
With these records, you should send them to the join page to finish creating their account.
Don't try to edit the processing records yourself by putting in their information
(the processing account is missing several things and needs to go through the join process),
instead, fill out the form on the join page using the same email that shows for processing.
Q. Is it possible to edit the username portion of the url: domainname.com/username?
A. Yes, it can be changed, but you need to be logged in as the admin to change it. You can either send the change request to your site admin, or let us know what you want your new username to be.
Q. Is there a way to change my username in Web Marketing Tool (WMT Client Admin)?A. Yes, but we have to make the change for you. You would simply need to email us your old username and what you want your new username to be.
Q. Why is it that when an existing member upgrades their account it creates a new processing record for them?A. If they upgrade on the order page, and then if they pay with a different email other than the one under their account it will create a PROCESSING record for them.
A special order page can be setup where it requires them to be logged in to view it and then this issue will not occur.
When this happens, you should delete the PROCESSING record and add the billing record to the original Member account.
Q. How do I fix it when a member upgrades and it creates new processing record instead of associating the payment with the existing member?
Question Keywords: processing, username
