Web Marketing Tool
Chris B.

Is it possible to edit the username portion of ...

Added: 06/19/2012   |   Updated: 7 Years Ago

Question   Is it possible to edit the username portion of the url: domainname.com/username?

Answer    Yes, it can be changed, but you need to be logged in as the admin to change it.  You can either send the change request to your site admin, or let us know what you want your new username to be.

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Q. How do I fix a member that has the username of TEMP987?

A. The processing records are Members that paid, but never filled out the form to create their account.
The process is, they pay first, and then afterwards go to the join page to create their account.
When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.
If they pay, but never fill out the form, then they will show up as processing until they create their account.
With these records, you should send them to the join page to finish creating their account.

Don't try to edit the processing records yourself by putting in their information
(the processing account is missing several things and needs to go through the join process),
instead, fill out the form on the join page using the same email that shows for processing.

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Q. Is there a way to change my username in Web Marketing Tool (WMT Client Admin)?

A. Yes, but we have to make the change for you.  You would simply need to email us your old username and what you want your new username to be.

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Q. What happens if I have a Member with the username TEMP and I change it?

A. A username of TEMP987 means the person didn't complete the setup process and needs to finish creating the account (and then it will change from TEMP987).
If you manually modify the TEMP987 record while logged in as the admin to something else,
then the Member account that was TEMP987 is not completely setup and doesn't have it's primary capture page loaded and other minor issues like not having a signature loaded.

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Q. How do I add a SolidTrust Pay button with direct payment turned on?

A. Direct Payment - Add SolidTrust Pay button:

1- login to your solidtrust pay account
2- Go to my account -> view profile page

3- copy your username

3- Go to Merchant Zone -> Create Subscriptions

4- Click MEMBERS - view the items you are subscribed to
5- Copy your subscriotion Id

6- Paste both username and ID to your personal info page under
Solid Trust Pay Username
Solid Trust Pay Subscription ID

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Q. A member paid through Payza then when she went to set up her account. She had an error saying that she did not use the same email address that she pay with. What should I do?

A. When this happens what you should do is check to see if you have any processing records.  Most of the time when this happens it is because the person is using a different email than the primary one in the Payza account used to pay with.  If this is the case, you will see a processing record with the username temp987 and it will show the correct email for the member to use to join with.  If this isn't the problem, next, go to the billing report page and try to search for the Payza transaction number and see if you can find it that way.  If you still don't find it, it means that either Payza is not correctly setup in the Payza account, or the payment was made using a custom button (not one generated by our software) and the custom button isn't setup correct.

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