, go to "View Members" and click the "view
" buton next to the Member and there is a section at the bottom of the popup that will appear showing the login history.
The password reset link is only valid for the same day it was sent.
They would need to go to the forgotten password page and request to reset their password again.
Let us know if you have issues with links sent the same day and if possible provide the link being used.
A username of TEMP987 means the person didn't complete the setup process
and needs to finish creating the account (and then it will change from TEMP987).
If you manually modify the TEMP987 record while logged in as the admin to something else,
then the Member account that was TEMP987 is not completely setup and doesn't have it's primary capture page loaded and other minor issues like not having a signature loaded.
Yes, it can be changed, but you need to be logged in as the admin to change it. You can either send the change request to your site admin, or let us know what you want your new username to be.
The processing records are Members that paid, but never filled out the form to create their account.
The process is, they pay first, and then afterwards go to the join page to create their account.
When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.
If they pay, but never fill out the form, then they will show up as processing until they create their account.
With these records, you should send them to the join page to finish creating their account.Don't try to edit the processing records yourself
by putting in their information
(the processing account is missing several things and needs to go through the join process),
instead, fill out the form on the join page using the same email that shows for processing.