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A member is saying their login is not working a...

Added: 03/21/2012   |   Updated: 5 Years Ago

Question   A member is saying their login is not working and when they click on the link to reset it, it says the link is no longer valid. Why?

Answer    The password reset link is only valid for the same day it was sent.
They would need to go to the forgotten password page and request to reset their password again.
Let us know if you have issues with links sent the same day and if possible provide the link being used.

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Q. Is there a way to tell when Members log into the software? Specifically for someone who says they never got access?

A. Yes, go to "View Members" and click the "view" buton next to the Member and there is a section at the bottom of the popup that will appear showing the login history.

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Q. How do I reset a member's "Failed logins"?

A. Go to the member list page in the members area - next to the member you want to reset his login you will find "view" - click on view a popup window will show up, you will see in it something called "failed logins" and next to it a link "Reset", click on it , it will reset the failed logins to 0

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Q. Is there a way that we can have the first page that people see after they log-in be a different page then the members area home page?

A. Yes, go to "Advanced Features" and click the "Misc" tab

and towards the bottom you will see "Login Redirect URL". 

Change this to the url of the page you want a person sent to once they login.  Often the easiest approach is to create a resource page with the content you want a person to see when they login, and then set the "Login Redirect URL" to the resource page.

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Q. What's the login URL for a new Member for yoursystemnamehere.com?

A. http://yoursystemnamehere.com/login

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Q. How can I see the amount of hits a member is receiving without having to login to their statistics individually?

A. Report Center

When logged in as the admin go to the "Report Center".

Stats Report

Click "Stats Report" link.

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Q. How do I reset a member's password?
Q. Is it possible for a member to use their ID# instead of their username?
Q. How do I login as a member?
Q. How we can see if our members have logged in or not?
Q. How do I unlock the admin's account if it was locked from failed login attempts?

Question Keywords: member login, not working, reset password

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