Web Marketing Tool
Chris B.

A member is saying their login is not working a...

Added: 03/21/2012   |   Updated: 4 Years Ago

Question   A member is saying their login is not working and when they click on the link to reset it, it says the link is no longer valid. Why?

Answer    The password reset link is only valid for the same day it was sent.
They would need to go to the forgotten password page and request to reset their password again.
Let us know if you have issues with links sent the same day and if possible provide the link being used.

Related Documents


Still Don't Understand?

Fill out the form below to ask for further clarification about this question:


Q. Is there a way to tell when Members log into the software? Specifically for someone who says they never got access?

A. Yes, go to "View Members" and click the "view" buton next to the Member and there is a section at the bottom of the popup that will appear showing the login history.

Ask For Clarification

Q. How can I see the amount of hits a member is receiving without having to login to their statistics individually?

A. Report Center

When logged in as the admin go to the "Report Center".

Stats Report

Click "Stats Report" link.

Ask For Clarification

Q. How do I reset a member's password?

A. Members Page

To reset an Members password login to the admin's account account.  Go to "Members" page. 

Click View Member

Click the "view" link for the Member you wish to reset the password for.

In the popup that appears you will have the option to reset your password.

All our Passwords are encrypted.
This means it is impossible for you to find a users password.
Instead, you would need to reset their password.

Ask For Clarification

Q. Is it possible for a member to use their ID# instead of their username?

A. Yes, it is possible.

In every url change the ?user=USERNAME to ?id=ID.

The letters in ALL CAPS are what you replace with the Member's actual values. 

Ask For Clarification

Q. How do I login as a member?

A. View Members Page

When logged in as the admin go to "Members" (/admin/members).

Members Login Button There it will show you a list of all your Members, and there is a login link in actions dropdown.

Click on the login link to login as that Member.

Ask For Clarification

Q. How we can see if our members have logged in or not?
Q. How do I unlock the admin's account if it was locked from failed login attempts?
Q. How do I reset a member's "Failed logins"?
Q. Is there a way that we can have the first page that people see after they log-in be a different page then the members area home page?
Q. What's the login URL for a new Member for yoursystemnamehere.com?

Question Keywords: member login, not working, reset password

webmarketingtool.com Webutation DMCA.com Protection Status Authorize.net GoDaddy
Valid HTML! Valid CSS!

Reseller: Chris Brevig
(502) 225-3237