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Where can we set contact score settings?

Added: 04/25/2015   |   Updated: 8 Years Ago

Question   Where can we set contact score settings?



Answer    From advanced features page


Take the "Contact Score" Quiz


Related Documents

Contact Score


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RELATED QUESTIONS


Q. What's contact score?

A. The score as an indicator to how active the contact is.

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Q. What are actions that can be tracked and added as contact score?

A.
  • Open an email
  • Click a link in an email
  • Invite a friend
  • send a chat message
  • log into chat
  • log into page
  • watched video


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Q. How do we setup an sms notification once a contact reaches a specific contact score?

A.

(SMS Marketing Tool Required)


SMS notification sent to the member once a contact exceeds a specified score.
to set the score value
1- Go to Advanced Features

2- SMS/Voice Broadcaster

3- Set
Now each time a contact exceeds score points, SMS notification will be sent to the member using member credits

Following documents explaining how to setup Twilio
Learn How to Setup Twilio



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Q. Under what circumstances would contacts have a score of 0?

A. If they visit the capture page, optin in, and then are redirected to another website and never return to the original website and never open any of the messages, then they would have a score of 0.

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Q. Is there a way to track and score when someone finishes watching a video?

A. If in the editor the video is setup as a video (not WYSIWYG but the option that is specifically for videos) AND if an mp4/flv video is used then it tracks the percentage of the video watched and adds it to the scoreboard.  You can edit the amount of score awarded for watching a video under advanced features.

An alternative way to do this is to setup a delayed action when editing the page.  When doing a delayed action you specify an amount of seconds the person has to stay on the page and then once the time has passed something happens (like they have points added to their score, or their contact group changes).

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Q. Is there a way to track and continue to score what new members do after they join?



Question Keywords: score, contact score



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