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Why are inactive contacts not listed with other...

Added: 07/27/2011   |   Updated: 6 Years Ago

Question   Why are inactive contacts not listed with other contacts?


Inactive contacts are hidden from view unless an members selects inactive contacts from the contact group from the drop down.  This is done to protect the contact while retaining their information in case they come back, and help keep the report clean.  Since a person has taken the trouble to optout, we need to ensure that the members honors the request, which is why we cannot show the email or allow normal access to inactive contacts.  We could delete the contacts, but then any details, notes, etc would be lost in the event the person decides to return (plus people would claim their contacts are completely disappearing).

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Q. Why are my contacts going into the inactive folder and is it possible to stop this?


Contacts are automatically inactivated if an email that is sent to the contact bounces back as undeliverable.  It is not possible to prevent contacts from going inactive when their email bounces back as undeliverable.

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Q. How can I reactivate inactive contacts.

A. To protect contacts that have requested to have the account inactive there is no way to reactivate them.  The only way is for the contact to reactivate themselves by either using their password or by using an IP that they previously used.  The other option is we can reactivate them for you through the database.

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Q. Is a Contact Group the same thing as Trackings?

No, they are 2 separate things.

Setting up a contact group allows you to group your contacts by specific criteria. IE: active contacts, inactive contacts, etc. You can assign each contact group specific autoresponders, and even specific capture pages.

Trackings are created to track where contacts came from IE: facebook, or a specific capture page.

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Question Keywords: inactive contact

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