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Is a Contact Group the same thing as Trackings?

Added: 02/19/2013   |   Updated: 4 Years Ago

Question   Is a Contact Group the same thing as Trackings?

No, they are 2 separate things.

Setting up a contact group allows you to group your contacts by specific criteria. IE: active contacts, inactive contacts, etc. You can assign each contact group specific autoresponders, and even specific capture pages.

Trackings are created to track where contacts came from IE: facebook, or a specific capture page.

Related Documents

Tracking Campaigns

Contact Groups

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Q. How many contact groups can a member have?

A. There is no limit to the amount of contact groups members can have.

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Q. Can Members add, delete, and rename the contact groups?

Members can manage their own contact groups in the Pro System only.

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Q. Is there a way to automatically switch contact groups based on actions?
Contact A is input to contact group 1. If contact A logs in they are switched to contact group 2, etc?

A. Yes.  You can do that with password protected pages and also delayed action.  Both features exist while editing the page.  For password protected pages they are assigned to the new group simply by visiting the page.  For delayed action they are transferred to the new groujp after they have viewed the page for X amount of seconds.

Also, you can setup an optin form and then have it so when they fill out the form they are added or transferred to a new contact group (the form fields can be hidden and pre-filled and then just show the button).

Also, there is an API that can be used to simply create custom situations where a contact is automatically assigned to a new group.  You can view the technical details for the API under our API documentation or you can create a support request to have us do it for you.

Also, several of our tools include the ability to change contact group based off an action in the tool (exa: Taking a survey with the survey tool).  Anytime this option exists a drop down will appear where you can define if and if so what contact group the contact should be assigned to.

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Q. When contacts come through is there a way to tell which advertisement they are coming from?

A. You are able to define a tracking campaign; the tracking information is included in the notification email that is sent and also stored in the members Area.

There is a section in the members area where you and your members can create url's to track different tracking campaigns when using a capture page. 

Also, you can specify the tracking yourself by adding a hidden field to the form with the name "tracking" and for the value the title of the tracking campaign.

Also, you can append tracking details on the end of a URL of a page. For example if your URL looks like this:
To add a tracking campaign titled facebook you will add it to the end like this:

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Q. Why are my contacts going into the inactive folder and is it possible to stop this?


Contacts are automatically inactivated if an email that is sent to the contact bounces back as undeliverable.  It is not possible to prevent contacts from going inactive when their email bounces back as undeliverable.

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Q. How do I assign a capture page to a series of autoresponder messages (a contact group)?
Q. How can I import contacts into a member's account into a specific autoresponder series (contact group)?
Q. What is a piggyack domain (explain)?
Q. Can members capture contacts using their capture page and store them under a particular contact group?

Question Keywords: campaign, contact group

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