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Why are my contacts going into the inactive fol...

Added: 07/20/2011   |   Updated: 7 Years Ago

Question   Why are my contacts going into the inactive folder and is it possible to stop this?



Answer   

Contacts are automatically inactivated if an email that is sent to the contact bounces back as undeliverable.  It is not possible to prevent contacts from going inactive when their email bounces back as undeliverable.




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RELATED QUESTIONS


Q. Why are inactive contacts not listed with other contacts?

A.

Inactive contacts are hidden from view unless an members selects inactive contacts from the contact group from the drop down.  This is done to protect the contact while retaining their information in case they come back, and help keep the report clean.  Since a person has taken the trouble to optout, we need to ensure that the members honors the request, which is why we cannot show the email or allow normal access to inactive contacts.  We could delete the contacts, but then any details, notes, etc would be lost in the event the person decides to return (plus people would claim their contacts are completely disappearing).



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Q. How do I assign a capture page to a series of autoresponder messages (a contact group)?

A. To setup a capture page to use a specific autoresponder series (contact group), you will need to do 3 steps in the following order.  If you already have a contact group with autoresponder messages, you can skip to step 3.


Create contact group

STEP 1
Create a new contact group.



Add AR message


Create instant AR message STEP 2
Add an autoresponder message (or series of messages) to the contact group.



Edit page


 STEP 3
Assign a capture page to the new contact group.
Assign page to contact group

















*Now, whenever a contact fills out the form on that capture page they will be assigned to the new contact group (autoresponder series) that you created.

*NOTE: If you cannot find the page under "Edit Pages" then go to pages and edit the page there, assigning it to the contact group.

IF YOU PREFER FOR US TO DO THIS FOR YOU, PLEASE OPEN A SUPPORT REQUEST ASKING US TO SETUP THE CONTACT GROUP AND BE SURE TO INCLUDE THE TITLE OF THE CONTACT GROUP AND THE URL OF THE CAPTURE PAGE YOU WANT US TO ASSIGN TO THE CONTACT GROUP.

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Q. How can I import contacts into a member's account into a specific autoresponder series (contact group)?

A. Import Contacts


First, you have to login to your system. Look for and click the import contacts link.



Upload Contacts List


Then you will be redirected to a page where you have to upload the CSV file containing a list of the contacts to upload.



Import Settings


And once you've uploaded the file. Scroll all the way down, and from there you will see a dropdown for the contact groups. So each contact groups have different sets of autoresponder messages. 









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Q. Can members capture contacts using their capture page and store them under a particular contact group?

A. Yes, members can have capture pages add contacts into a specific contact group.  Also, they can transfer contacts betwen contact groups.

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Q. How many contact groups can a member have?

A. There is no limit to the amount of contact groups members can have.

Ask For Clarification

Q. Is a contact group the same thing as Trackings?
Q. Can Members add, delete, and rename the contact groups?
Q. How can I reactivate inactive contacts.
Q. Is there a way to automatically switch contact groups based on actions?
Contact A is input to contact group 1. If contact A logs in they are switched to contact group 2, etc?




Question Keywords: contact group, inactive contact



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