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Why are my contacts going into the inactive fol...

Added: 07/20/2011   |   Updated: 4 Years Ago

Question   Why are my contacts going into the inactive folder and is it possible to stop this?



Answer   

Contacts are automatically inactivated if an email that is sent to the contact bounces back as undeliverable.  It is not possible to prevent contacts from going inactive when their email bounces back as undeliverable.




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RELATED QUESTIONS


Q. Can members capture contacts using their capture page and store them under a particular contact group?

A. Yes, members can have capture pages add contacts into a specific contact group.  Also, they can transfer contacts betwen contact groups.

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Q. How many contact groups can a member have?

A. There is no limit to the amount of contact groups members can have.

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Q. Is a contact group the same thing as Trackings?

A.
No, they are 2 separate things.

Setting up a contact group allows you to group your contacts by specific criteria. IE: active contacts, inactive contacts, etc. You can assign each contact group specific autoresponders, and even specific capture pages.

Trackings are created to track where contacts came from IE: facebook, or a specific capture page.


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Q. Can Members add, delete, and rename the contact groups?

A.
Members can manage their own contact groups in the Pro System only.


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Q. How can I reactivate inactive contacts.

A. To protect contacts that have requested to have the account inactive there is no way to reactivate them.  The only way is for the contact to reactivate themselves by either using their password or by using an IP that they previously used.  The other option is we can reactivate them for you through the database.

Ask For Clarification

Q. Why are inactive contacts not listed with other contacts?
Q. How do I assign a capture page to a series of autoresponder messages (a contact group)?
Q. How can I import contacts into a member's account into a specific autoresponder series (contact group)?



Question Keywords: contact group, inactive contact



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