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Chris B.

How can I reactivate inactive contacts.

Added: 09/02/2015   |   Updated: 4 Years Ago

Question   How can I reactivate inactive contacts.

Answer    To protect contacts that have requested to have the account inactive there is no way to reactivate them.  The only way is for the contact to reactivate themselves by either using their password or by using an IP that they previously used.  The other option is we can reactivate them for you through the database.

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Q. Why are inactive contacts not listed with other contacts?


Inactive contacts are hidden from view unless an members selects inactive contacts from the contact group from the drop down.  This is done to protect the contact while retaining their information in case they come back, and help keep the report clean.  Since a person has taken the trouble to optout, we need to ensure that the members honors the request, which is why we cannot show the email or allow normal access to inactive contacts.  We could delete the contacts, but then any details, notes, etc would be lost in the event the person decides to return (plus people would claim their contacts are completely disappearing).

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Q. How do I activate Live Chat in the Member Area ?

1- go to 'Advanced Features' and make sure that the 'Live Chat' is set on: 'ON'.
2- go to 'Edit Pages' .. choose the page that you want the live chat on it . 
3- go to 'Advanced Settings' .. mark the live chat option on. 
4- go to Live Chat button on your Member Area page ... And start chating.

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Q. On the "Members page" we can "activate" them. What does it mean to "activate" them?

A. Active means they are not suspended.  If suspended, then they are not able to login and their capture page redirects to the admin's page.

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Q. Why are my contacts going into the inactive folder and is it possible to stop this?


Contacts are automatically inactivated if an email that is sent to the contact bounces back as undeliverable.  It is not possible to prevent contacts from going inactive when their email bounces back as undeliverable.

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Question Keywords: activate, inactive contact

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