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On the "Members page" we can "activate" them. W...

Added: 03/07/2013   |   Updated: 6 Years Ago

Question   On the "Members page" we can "activate" them. What does it mean to "activate" them?

Answer    Active means they are not suspended.  If suspended, then they are not able to login and their capture page redirects to the admin's page.

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Q. How do I activate Live Chat in the Member Area ?

1- go to 'Advanced Features' and make sure that the 'Live Chat' is set on: 'ON'.
2- go to 'Edit Pages' .. choose the page that you want the live chat on it . 
3- go to 'Advanced Settings' .. mark the live chat option on. 
4- go to Live Chat button on your Member Area page ... And start chating.

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Q. How can I reactivate inactive contacts.

A. To protect contacts that have requested to have the account inactive there is no way to reactivate them.  The only way is for the contact to reactivate themselves by either using their password or by using an IP that they previously used.  The other option is we can reactivate them for you through the database.

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Q. If a member upgrades or downgrades, how can they keep their account without starting over?


If a member wishes to upgrade/downgrade their account then they should first go to /admin/billing and cancel their account there.  Then they should login again and on the suspended page click the option they want to upgrade/downgrade to.

They can also order again from the order page as long as the email they make payment with from the order page matches the email of their account it will reactivate them.  It may take them to the join page where they fill out the form to create a membership, but they do not need to fill out the form because they already have an account.

This answer does not apply if you are using direct payment to members.

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Q. Why are my contacts going into the inactive folder and is it possible to stop this?


Contacts are automatically inactivated if an email that is sent to the contact bounces back as undeliverable.  It is not possible to prevent contacts from going inactive when their email bounces back as undeliverable.

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Q. What can cause a member to be suspended?

A. - Clicking suspend/activate link from /admin/members
- If direct payment is turned on there are several ways
- If "Cancel Subscription Action" is set to "suspend on the date the next payment would have been made" then it can do it if next bill date isn't in future
- If a payment fails or a subscription is canceled
- If you have authorize.net set to ARB

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Q. In "advanced features" --> "email technical" --> no-reply@domainname.com - How do I access those emails?
Q. How do I setup a free account?

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