Web Marketing Tool
Reseller
Chris B.
Question
Login


What can cause a member to be suspended?

Added: 05/27/2016   |   Updated: 3 Years Ago

Question   What can cause a member to be suspended?



Answer    - Clicking suspend/activate link from /admin/members
- If direct payment is turned on there are several ways
- If "Cancel Subscription Action" is set to "suspend on the date the next payment would have been made" then it can do it if next bill date isn't in future
- If a payment fails or a subscription is canceled
- If you have authorize.net set to ARB




Related Documents

Billing Tool


Still Don't Understand?

Fill out the form below to ask for further clarification about this question:





RELATED QUESTIONS


Q. If I as admin send out an email broadcast to ALL (users) contacts will accounts flagged as "suspended" contacts get the email too? or just active accounts?

A. Yes, it can send emails to everyone including suspended members. There is an option where you can select if it should include suspended Members or not (and also an option to email only suspended Members).

Ask For Clarification

Q. Do autoresponders keep going out when an account is suspended or do they stop?

A. Autoresponder messages stop going out when an account is suspended.

Ask For Clarification

Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

Ask For Clarification

Q. I gave someone a free account BUT every month it is suspended. What should I do?

A. There is a setting under advanced features where you can decide to have people either supended when they cancel their subscription, or to have it where it doesn't cancel it right away, but instead it cancels it when it is scheduled to end.  If it is set to to suspend when their susbscription would have ended, instead of instantly, then what happens is anyone without a payment will be suspended.  You would have to manually add a payment for the member to prevent them from being suspended.

Ask For Clarification

Q. If a member's subscription payment doesn't go through does it automatically suspend them?

A. It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.

Ask For Clarification

Q. When creating account (membership not free) is it suspended immediately after creating or after 24h?
Q. How do I automatically suspend members who have not logged in for more than X amount of days?
Q. With Reverse 2-UP if a Member B has only passed one to his upline A AND B has already brought in 3 (haven't passed 4th yet), if their downline C passes up one to them will it pass up to A or will it go to B?
Q. How can we upgrade Members to another membership when they send us payment manually?
Q. If a member upgrades or downgrades, how can they keep their account without starting over?
Q. On the "Members page" we can "activate" them. What does it mean to "activate" them?
Q. If someone cancels their monthly subscription what happens to their account?
Q. How do I manually mark a member as paid (when paying by cash/check, or giving a free month)?

Q. Do you have an API to connect on my system,so whenever my members will not pay on my system it will cancel automatically all of his landing pages and are we later able to enable him?
Q. When using Direct Payment, how can a sponsor manually mark someone in their downline as paid?



Question Keywords: suspend



webmarketingtool.com Webutation DMCA.com Protection Status Authorize.net GoDaddy
Valid HTML! Valid CSS!


Reseller: Chris Brevig
|
Login
(502) 225-3237