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If a member's subscription payment doesn't go t...

Added: 02/03/2012   |   Updated: 4 Years Ago

Question   If a member's subscription payment doesn't go through does it automatically suspend them?



Answer    It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.


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RELATED QUESTIONS


Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. I gave someone a free account BUT every month it is suspended. What should I do?

A. There is a setting under advanced features where you can decide to have people either supended when they cancel their subscription, or to have it where it doesn't cancel it right away, but instead it cancels it when it is scheduled to end.  If it is set to to suspend when their susbscription would have ended, instead of instantly, then what happens is anyone without a payment will be suspended.  You would have to manually add a payment for the member to prevent them from being suspended.

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Q. Is there anything that I can start preparing before I make the payment?

A. Yes, you can start preparing items before making payment. We won't actually start on the project until payment is made, but we can start collecting items and let you know questions/issues, so once payment is made we can complete things quicker.


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Q. Does your software do recurring monthly billing automatically?

A. Yes, the software can do monthly recurring billing.

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Q. When creating account (membership not free) is it suspended immediately after creating or after 24h?

A. A member is suspended when their payment is canceled.  Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately.  There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.

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Q. If someone cancels their monthly subscription what happens to their account?
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a. Does your software do auto payment distribution to Members in the Member Area?




Question Keywords: payment, recurring, suspend



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