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If a member's subscription payment doesn't go t...

Added: 02/03/2012   |   Updated: 7 Years Ago

Question   If a member's subscription payment doesn't go through does it automatically suspend them?



Answer    It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.


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RELATED QUESTIONS


Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. If I offer a 14 day trial will it ask for payment info on day 1 or after 14 days?

A. You can do it either way.  By default it asks for their payment information upfront.  So they enter their card details (or go to PayPal) but are not billed until 14 days later.

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Q. When using member variables if we suspend a member, does the system look for the next un-suspended member's variable upline?

A. No, member variables do not search upline if the parent is suspended, but instead shows the variable the parent has set, or the default if they do not have anything set.

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Q. How do I setup PayPal IPN (instant payment notification)?

A. By default PayPal IPN is enabled.  It is only turned off if you have previously turned it off in your PayPal account.  You can verify it is off if there is no record in the access log when a PayPal payment is made.

To turn on the PayPal IPN follow the instructions below.

- Login to your paypal Business account
- Go to Profile -> My Selling Tools
- Select Instant Payment Notifications -> Update


- Click choose IPN settings


- Select receive IPN Messages and leave Notify URL empty then click save


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Q. How do I check if my PayPal IPN (instant payment notification) is setup correctly?

A.

STEP 1) Click Profile


STEP 2) Click Instant Payment Notification Preferences

STEP 3) Check Settings

If it is turned off that is ok. If it is on and it is enabled that is ok. If it is on and disabled that is not ok. If it is on it MUST be enabled and if disabled you will need to edit it to enable it.

STEP 4) Enable IPN (optional)

This is only needed if IPN is already turned on. If turned on and it is disabled you will need to enable it. The Notification URL is not important as we set it in the payment button. Just it needs to be enabled (or turned off) as if it is on and disabled then the URL we set inside the button won't work.


Ask For Clarification

Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?
Q. When creating account (membership not free) is it suspended immediately after creating or after 24h?
Q. I gave someone a free account BUT every month it is suspended. What should I do?
Q. How do I add the dynamic code ~orderbutton1~ to my button image on the order page so that it works for payment?
Q. Can anyone purchase an external billing product or does the person have to be a member?

Q. When using direct payment option how can a person upgrade and have more then 1 membership?
Q. Does making payouts outside the software mean making payouts manually?
Q. Do autoresponders keep going out when an account is suspended or do they stop?
Q. Can we use authorize.net to accept payments?
Q. Is there anyway to tie together sending a payment and payment being marked as paid?
Q. How do I add a SolidTrust Pay button with direct payment turned on?
Q. The Payza payment buttons when clicked says the merchant is not able to accept payments now. How do I fix this?
Q. Does your software do recurring monthly billing automatically?
Q. Does your software do commission/compensation tracking?
a. Does your software do auto payment distribution to Members in the Member Area?

Q. How do I setup PayPal payment Data Transfer (PDT)?
Q. Do you accept payment through any methods other than paypal?
Q. What can cause a member to be suspended?
Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?
Q. If I as admin send out an email broadcast to ALL (users) contacts will accounts flagged as "suspended" contacts get the email too? or just active accounts?
Q. How do I set the software so that access to the Member Area is not given until after payment is received?
Q. If someone cancels their monthly subscription what happens to their account?
Q. Is there anything that I can start preparing before I make the payment?



Question Keywords: payment, recurring, suspend



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