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Is there anything that I can start preparing be...

Added: 09/04/2011   |   Updated: 7 Years Ago

Question   Is there anything that I can start preparing before I make the payment?



Answer    Yes, you can start preparing items before making payment. We won't actually start on the project until payment is made, but we can start collecting items and let you know questions/issues, so once payment is made we can complete things quicker.





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Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. When using direct payment option how can a person upgrade and have more then 1 membership?

A. A member cannot belong to more than 1 membership. Instead, you can setup so each membership has different content.
Then make the membership that the member upgrades to include all the content from the member's original membership.
You can do this by setting up content groups and attaching them to content.

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Q. If a member's subscription payment doesn't go through does it automatically suspend them?

A. It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.

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A. You can modify new downline notification, new commission notification without any issues.  You should not turn test payments on except if you are doing a test payment.  While test payments are on real payments will not work and vice versa.

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