If someone cancels their monthly subscription w...

Added: 02/02/2012 | Updated: 7 Years Ago

Question If someone cancels their monthly subscription what happens to their account?

Answer There is a setting under advanced features where you can choose to either have them suspended or to have them downgraded to another membership. Also, you can specify to have them suspended on the date their subscription would have renewed instead of instantly. The default for these 2 settings is to have them suspended instantly.

If they are suspended:

It will show suspended on the members page:/admin/members
When they login they will be redirected the the suspended page and asked to make payment to renew their membership subscription.

STEP 1) Click Profile

STEP 2) Click Instant Payment Notification Preferences

STEP 3) Check Settings

If it is turned off that is ok. If it is on and it is enabled that is ok. If it is on and disabled that is not ok. If it is on it MUST be enabled and if disabled you will need to edit it to enable it.

STEP 4) Enable IPN (optional)

This is only needed if IPN is already turned on. If turned on and it is disabled you will need to enable it. The Notification URL is not important as we set it in the payment button. Just it needs to be enabled (or turned off) as if it is on and disabled then the URL we set inside the button won't work.

Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?

A. It can, but it doesn't have to. You can have multiple payment buttons on the same page.

Q. Do you have an API to connect on my system,so whenever my members will not pay on my system it will cancel automatically all of his landing pages and are we later able to enable him?

A. Yes, we do. In the document linked below in the section update member there is details about the API that allows you to suspend a member. When suspended they will not be able to receive new contacts from the capture pages.
https://webmarketingtool.com/admin/document.php?id=60

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