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If someone cancels their monthly subscription w...

Added: 02/02/2012   |   Updated: 3 Years Ago

Question   If someone cancels their monthly subscription what happens to their account?



Answer    There is a setting under advanced features where you can choose to either have them suspended or to have them downgraded to another membership.  Also, you can specify to have them suspended on the date their subscription would have renewed instead of instantly.  The default for these 2 settings is to have them suspended instantly.

If they are suspended:





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RELATED QUESTIONS


Q. How do I add a SolidTrust Pay button with direct payment turned on?

A. Direct Payment - Add SolidTrust Pay button:

1- login to your solidtrust pay account
2- Go to my account -> view profile page


3- copy your username

3- Go to Merchant Zone -> Create Subscriptions

4- Click MEMBERS - view the items you are subscribed to
5- Copy your subscriotion Id


6- Paste both username and ID to your personal info page under
Solid Trust Pay Username
Solid Trust Pay Subscription ID

Ask For Clarification

Q. Does your software do commission/compensation tracking?
a. Does your software do auto payment distribution to Members in the Member Area?

A. Yes, our system does compensation tracking.

We have a feature called "Direct Payment" which requires a Pro software and allows Members to get paid directly to the merchant account they specify.
Otherwise, you would collect the money from the sale, and then there is a report in the members area showing commissions earned for each Member for you to make payouts.
There is also an export to PayPal and AlertPay which allows you to import a file into either merchant's members area and pay everyone at once.

Ask For Clarification

Q. Do you have an API to connect on my system,so whenever my members will not pay on my system it will cancel automatically all of his landing pages and are we later able to enable him?

A. Yes, we do.  In the document linked below in the section update member there is details about the API that allows you to suspend a member.  When suspended they will not be able to receive new contacts from the capture pages.
https://webmarketingtool.com/admin/document.php?id=60

Ask For Clarification

Q. Is there anything that I can start preparing before I make the payment?

A. Yes, you can start preparing items before making payment. We won't actually start on the project until payment is made, but we can start collecting items and let you know questions/issues, so once payment is made we can complete things quicker.


Ask For Clarification

Q. The Payza payment buttons when clicked says the merchant is not able to accept payments now. How do I fix this?

A. Within Payza you need to add the site in the Websites section under Business Tools.

Ask For Clarification

Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?
Q. Can I offer both monthly and annual subscriptions for the same product?
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Q. How do I setup PayPal IPN (instant payment notification)?
Q. Is there anyway to tie together sending a payment and payment being marked as paid?
Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?
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Q. If a member's subscription payment doesn't go through does it automatically suspend them?
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Q. Does making payouts outside the software mean making payouts manually?
Q. How do I set the software so that access to the Member Area is not given until after payment is received?
Q. When using direct payment option how can a person upgrade and have more then 1 membership?
Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?
Q. Can anyone purchase an external billing product or does the person have to be a member?

Q. Do you accept payment through any methods other than paypal?
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Q. How do I setup PayPal payment Data Transfer (PDT)?
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Question Keywords: cancel subscription, payment, monthly subscription



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