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If someone cancels their monthly subscription w...

Added: 02/02/2012   |   Updated: 3 Years Ago

Question   If someone cancels their monthly subscription what happens to their account?



Answer    There is a setting under advanced features where you can choose to either have them suspended or to have them downgraded to another membership.  Also, you can specify to have them suspended on the date their subscription would have renewed instead of instantly.  The default for these 2 settings is to have them suspended instantly.

If they are suspended:





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RELATED QUESTIONS


Q. The Payza payment buttons when clicked says the merchant is not able to accept payments now. How do I fix this?

A. Within Payza you need to add the site in the Websites section under Business Tools.

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Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?

A. It can, but it doesn't have to.  You can have multiple payment buttons on the same page.

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Q. Can I offer both monthly and annual subscriptions for the same product?

A. With regular payments (not direct payments) it's possible for you to setup yourself through the Member Area, yourself.  When using Direct Payment it is possible to do it by manually creating the button (a bit technical) and is something we can do for you as a support request for $10-$100 of credits depending on the complexity.

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Q. If I offer a 14 day trial will it ask for payment info on day 1 or after 14 days?

A. You can do it either way.  By default it asks for their payment information upfront.  So they enter their card details (or go to PayPal) but are not billed until 14 days later.

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Q. How do I setup PayPal IPN (instant payment notification)?

A. By default PayPal IPN is enabled.  It is only turned off if you have previously turned it off in your PayPal account.  You can verify it is off if there is no record in the access log when a PayPal payment is made.

To turn on the PayPal IPN follow the instructions below.

- Login to your paypal Business account
- Go to Profile -> My Selling Tools
- Select Instant Payment Notifications -> Update


- Click choose IPN settings


- Select receive IPN Messages and leave Notify URL empty then click save


Ask For Clarification

Q. Is there anyway to tie together sending a payment and payment being marked as paid?
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Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?
Q. Can anyone purchase an external billing product or does the person have to be a member?

Q. Do you accept payment through any methods other than paypal?
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Q. How do I setup PayPal payment Data Transfer (PDT)?
Q. How do I add the dynamic code ~orderbutton1~ to my button image on the order page so that it works for payment?
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Q. Does your software do commission/compensation tracking?
a. Does your software do auto payment distribution to Members in the Member Area?

Q. Do you have an API to connect on my system,so whenever my members will not pay on my system it will cancel automatically all of his landing pages and are we later able to enable him?
Q. Is there anything that I can start preparing before I make the payment?
Q. Is Solid Trust Pay supported when using direct payment?



Question Keywords: cancel subscription, payment, monthly subscription



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