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If someone cancels their monthly subscription w...

Added: 02/02/2012   |   Updated: 4 Years Ago

Question   If someone cancels their monthly subscription what happens to their account?



Answer    There is a setting under advanced features where you can choose to either have them suspended or to have them downgraded to another membership.  Also, you can specify to have them suspended on the date their subscription would have renewed instead of instantly.  The default for these 2 settings is to have them suspended instantly.

If they are suspended:





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RELATED QUESTIONS


Q. Do you accept payment through any methods other than paypal?

A. Yes, we offer multiple payment processors
You can see available payment processors by going to
~wmtsystemurl~/admin/paymentprocessors###

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Q. Do you have an API to connect on my system,so whenever my members will not pay on my system it will cancel automatically all of his landing pages and are we later able to enable him?

A. Yes, we do.  In the document linked below in the section update member there is details about the API that allows you to suspend a member.  When suspended they will not be able to receive new contacts from the capture pages.
https://webmarketingtool.com/admin/document.php?id=60

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Q. How do I setup PayPal payment Data Transfer (PDT)?

A.

PayPal PDT Setup

PayPal Payment Data Transfer (PDT) allows you to retrieve information about the payment made to PayPal on the signup page. What this does when turned on is it prefills the form on the signup page with information from the person's account in PayPal. This helps prevent the confusion where a member tries to signup using the wrong PayPal email.

PayPal My Selling Tools







Login to your Paypal account and go to Profile -> My Selling Tools








Click the Update link next to Website preferences






Turn on Payment Data Transfer PDT and copy the identity token


Paste the Identity Token value in Advanced Features in the PayPal Auth Key section under the Billing section.


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Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?

A. It can, but it doesn't have to.  You can have multiple payment buttons on the same page.

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Q. Does your software do commission/compensation tracking?
a. Does your software do auto payment distribution to Members in the Member Area?

A. Yes, our system does compensation tracking.

We have a feature called "Direct Payment" which requires a Pro software and allows Members to get paid directly to the merchant account they specify.
Otherwise, you would collect the money from the sale, and then there is a report in the members area showing commissions earned for each Member for you to make payouts.
There is also an export to PayPal and AlertPay which allows you to import a file into either merchant's members area and pay everyone at once.

Ask For Clarification

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Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?
Q. Does making payouts outside the software mean making payouts manually?
Q. If a member's subscription payment doesn't go through does it automatically suspend them?
Q. When using direct payment option how can a person upgrade and have more then 1 membership?
Q. How do I set the software so that access to the Member Area is not given until after payment is received?
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Question Keywords: payment, cancel subscription, monthly subscription



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