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How do I add the dynamic code ~orderbutton1~ to...

Added: 04/09/2013   |   Updated: 4 Years Ago

Question   How do I add the dynamic code ~orderbutton1~ to my button image on the order page so that it works for payment?

Answer    To put the button (~orderbutton1~) on the order page you would paste the code ~orderbutton1~ where you want the button to appear.  I'm not sure what you mean by dynamic.  If you mean that you want the payment to go directly to the member then you would need a pro system, with the commission tracking plugin, with direct payment turned on, and then you would link to the join page and payment to the member is made AFTER they create an account (a key difference as direct payment works opposite from a normal system).

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Q. Why do I have to pay to have my questions answered?

A. You actually typically don't have to pay for asking questions.  We have a support section in the members area and an FAQ section on the sales site which at both places you can ask questions for free.  You have to first search for the question to see if an answer already exists before you are able to submit the question.

There are times when you would need to pay for the time spent answering a question.  Any question that is related to a support request should be part of the support request it is related to and you would pay for the time spent answering it. For these type of questions you can post the question as a note on the support request.  So for example if you ask the question "How does XXX work?" if XXX is a part of the software you wouldn't be charged for the question and can ask your question through the support section, but if XXX is a customization specifically created for you (something we did as a support request) then the time spent answering it would be charged.

Also, questions that require research on our end within your system to answer is a second type of question that we charge for the time spent.  For example if you ask "How can I know if an email was not delivered because of a system issue or because of an email delivery issue?" then we can answer that question without having to login to your system.  We can tell you which page you can go to where you can find the email and the SMTP response that was given by the receiving Email Service Provider (exa: GMail) server saying that they received it, or if they blocked it.  If no record exists then there is an issue in the system, and if it exists and says "250 2.0.0 Ok: queued as XXXXX" then it was sent from our server and there was a delivery issue after it left our server.  This is an example of a question that is free for us to answer.

In contrast, if you ask the question "Why are my emails not being sent out?" we have no way to know without going into your system, and checking to see if the emails sent statistics indicate that emails are being sent.  And then from there we may have other items to research to come up with an answer.  Because this question is specific to your system and requires research within your system to answer it then you would be charged for time spent answering it.  However, if it turns out after research that the reason emails are not being sent is because of an error in the software, with the server, or some other issue on our end, then you will not be charged for the time spent on the question and any fees you might have paid are refunded.

If you are not sure if your question is one we will charge for or not then you can ask it either way (ask it as a question at one of the 2 pages linked above, or make a support request for the question).  If you make a support request and it is a question we would answer for free then we will refund the bench fee and not charge for the time spent (so in the end it doesn't cost you anything). If you ask a question where we would charge for the time spent as a question using one of the 2 pages linked above, we will turn it into a support request and you will receive an email asking you to approve the support request before we work on it.  This means that the fastest way to ask a question is to submit it as a support request.  Because, for example, if you ask the question "Why are my emails not being sent out?" we will turn it into a support request, which causes a delay for us to respond to you that it is a support request and for you to approve it.  If you had asked it as a support request we could work on it right away.

So in summary, if you are fine with paying for a question if it is the type of question where you would need to pay OR if you need the fastest response it is best to ask it as a support request.  If you do not want to ask the question if you have to pay to have it answered then ask it as a question.  Most questions asked as support requests have their bench fee refunded, so anything that is critical to your site, we encourage you to not be afraid to ask it that way so we can take care of the issue right away.

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Q. Where can I go to submit support requests for my site?

A. There are 2 places you can go to submit support requests at.

The first is the support page linked below:

The second place place is to go to the page for the specific site and then underneath the "Support Request" there is a tab titled "Add A Support Request" that you can click and then from there you can add a request.

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Q. How do I add a SolidTrust Pay button with direct payment turned on?

A. Direct Payment - Add SolidTrust Pay button:

1- login to your solidtrust pay account
2- Go to my account -> view profile page

3- copy your username

3- Go to Merchant Zone -> Create Subscriptions

4- Click MEMBERS - view the items you are subscribed to
5- Copy your subscriotion Id

6- Paste both username and ID to your payment processors page

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Q. If I offer a 14 day trial will it ask for payment info on day 1 or after 14 days?

A. You can do it either way.  By default it asks for their payment information upfront.  So they enter their card details (or go to PayPal) but are not billed until 14 days later.

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Q. How do I create my own custom "order page" for when people want to purchase the software?

A. When logged in as the admin go to 'Edit Pages' then click 'Edit Order Page'.
Also, you can edit the html for the page by editing /uploads/adminpages/order.html

Ask For Clarification

Q. Is there anything that I can start preparing before I make the payment?
Q. Is there anyway to tie together sending a payment and payment being marked as paid?
Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?
Q. Can anyone purchase an external billing product or does the person have to be a member?

Q. How do I check if my PayPal IPN (instant payment notification) is setup correctly?
Q. Can new downline notification, new commission notification, and test payments be on? They are all turned off. Will changing to on mess anything up?
Q. Does your software do commission/compensation tracking?
a. Does your software do auto payment distribution to Members in the Member Area?

Q. If someone cancels their monthly subscription what happens to their account?
Q. Can we use authorize.net to accept payments?
Q. How do I add an order button to a page?
Q. Should I ask questions using the Q&A section or as a support request?
Q. When I create a new membership where does the option to buy it show up?
Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?
Q. Currently my home page shows the order page. How and where do I edit my homepage?
Q. How do I setup PayPal IPN (instant payment notification)?
Q. Can I create a button by using the button generator in my Paypal account and use it as the payment button when a member joins?
Q. If a member's subscription payment doesn't go through does it automatically suspend them?
Q. I'm concerned about blacklisting of your auto-responders IP,what are you doing to provent this from happening? How or what is the deliver ability of the emails that are sent out by your auto responder?
Q. Do you accept payment through any methods other than paypal?
Q. Where do we go to get support credits.
Q. Do you guys provide ongoing programmer support
Q. How do I set the software so that access to the Member Area is not given until after payment is received?
Q. Where do people join the software? Do I need a join now button?
Q. The Payza payment buttons when clicked says the merchant is not able to accept payments now. How do I fix this?
Q. With direct payment how do I add the buy now button?
Q. Does making payouts outside the software mean making payouts manually?
Q. How do I setup PayPal payment Data Transfer (PDT)?
Q. Do you offer technical support at a fee if there were bugs or anything?
Q. When using direct payment option how can a person upgrade and have more then 1 membership?
Q. Can a privacy policy be added to the capture page below the footer?
Q. On the profile page (/admin/profile) how do I change the page it redirects to making it another page?
Q. Is it possible to integrate the system with the JVZoo payment portal?

Q. What's the best/easiest way for us to make the affiliate programs tool and the member showcase tool paid upgrades?
Q. Is there a monthly cost for renting the system or is it a one off payment? What options do I have I would like to market a health product and use this 2up system.

Question Keywords: support request, payment, order button, order page, support request credit

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