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If I offer a 14 day trial will it ask for payme...

Added: 04/24/2012   |   Updated: 4 Years Ago

Question   If I offer a 14 day trial will it ask for payment info on day 1 or after 14 days?



Answer    You can do it either way.  By default it asks for their payment information upfront.  So they enter their card details (or go to PayPal) but are not billed until 14 days later.




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RELATED QUESTIONS


Q. How do I setup PayPal IPN (instant payment notification)?

A. By default PayPal IPN is enabled.  It is only turned off if you have previously turned it off in your PayPal account.  You can verify it is off if there is no record in the access log when a PayPal payment is made.

To turn on the PayPal IPN follow the instructions below.

- Login to your paypal Business account
- Go to Profile -> My Selling Tools
- Select Instant Payment Notifications -> Update


- Click choose IPN settings


- Select receive IPN Messages and leave Notify URL empty then click save


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Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. Can we use authorize.net to accept payments?

A. Yes, you can. In order to use Authorize.net it will require an SSL certificate which you must buy
You can purchase this certificate from us...

View our Price List < Click here >

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Q. If a member's subscription payment doesn't go through does it automatically suspend them?

A. It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.

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Q. How do I create a direct payment button?

A. After you've turned on direct payment, you need to then setup the member variables under "Member Variables" and setup variables for the button details.  The document below describes more how the buttons work and the exact titles to use for the member variables when setting them up.

Ask For Clarification

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Question Keywords: payment, trial



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