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I gave someone a free account BUT every month i...

Added: 05/22/2013   |   Updated: 7 Years Ago

Question   I gave someone a free account BUT every month it is suspended. What should I do?



Answer    There is a setting under advanced features where you can decide to have people either supended when they cancel their subscription, or to have it where it doesn't cancel it right away, but instead it cancels it when it is scheduled to end.  If it is set to to suspend when their susbscription would have ended, instead of instantly, then what happens is anyone without a payment will be suspended.  You would have to manually add a payment for the member to prevent them from being suspended.




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RELATED QUESTIONS


Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. When creating account (membership not free) is it suspended immediately after creating or after 24h?

A. A member is suspended when their payment is canceled.  Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately.  There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.

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Q. If a member's subscription payment doesn't go through does it automatically suspend them?

A. It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.

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Q. When using member variables if we suspend a member, does the system look for the next un-suspended member's variable upline?

A. No, member variables do not search upline if the parent is suspended, but instead shows the variable the parent has set, or the default if they do not have anything set.

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Q. If I as admin send out an email broadcast to ALL (users) contacts will accounts flagged as "suspended" contacts get the email too? or just active accounts?

A. Yes, it can send emails to everyone including suspended members. There is an option where you can select if it should include suspended Members or not (and also an option to email only suspended Members).

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Q. What can cause a member to be suspended?
Q. Do autoresponders keep going out when an account is suspended or do they stop?
Q. How do I setup a test account without someone having to pay?
Q. Can we offer a free trial?
Q. How do i set up a free membership with out affecting the paid memberships?
Q. How do I setup a free account?
Q. Is it possible to stop sending auto responders emails to free members I created?
Q. How can I prevent anyone from creating an account in my software without my approval; and at the same time allow others to join for free?



Question Keywords: suspend, free account



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