Added: 05/22/2013 | Updated: 7 Years Ago
Question I gave someone a free account BUT every month it is suspended. What should I do?
There is a setting under advanced features where you can decide to have people either supended when they cancel their subscription, or to have it where it doesn't cancel it right away, but instead it cancels it when it is scheduled to end. If it is set to to suspend when their susbscription would have ended, instead of instantly, then what happens is anyone without a payment will be suspended. You would have to manually add a payment for the member to prevent them from being suspended.