Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?
Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.
Q. I gave someone a free account BUT every month it is suspended. What should I do?
There is a setting under advanced features where you can decide to have people either supended when they cancel their subscription, or to have it where it doesn't cancel it right away, but instead it cancels it when it is scheduled to end. If it is set to to suspend when their susbscription would have ended, instead of instantly, then what happens is anyone without a payment will be suspended. You would have to manually add a payment for the member to prevent them from being suspended.
Q. If a member's subscription payment doesn't go through does it automatically suspend them?
It depends on the payment processor as some payment processors will retry the credit card on another date. Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.
Q. When creating account (membership not free) is it suspended immediately after creating or after 24h?
A member is suspended when their payment is canceled. Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately. There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.
Q. When using member variables if we suspend a member, does the system look for the next un-suspended member's variable upline?
No, member variables do not search upline if the parent is suspended, but instead shows the variable the parent has set, or the default if they do not have anything set.
Q. What can cause a member to be suspended?
Q. How do I change who an email is sent from and the reply email when sending mail to members?
Q. How do I change broadcast feature where I can send out emails whenever i want vs. every 5 days?
Q. Is their a feature that allows me to reuse broadcast messages so I don't have to retype them each time?
Q. Is there a certain amount of emails each member's account can broadcast per day or week?
Q. If I begin blasting an email to members, do I have to remain logged in for the emails to be sent?
Q. Do autoresponders keep going out when an account is suspended or do they stop?
Q. How would I send out a broadcast message to contacts?
Question Keywords: suspend, broadcast message