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When creating account (membership not free) is ...

Added: 05/21/2013   |   Updated: 7 Years Ago

Question   When creating account (membership not free) is it suspended immediately after creating or after 24h?



Answer    A member is suspended when their payment is canceled.  Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately.  There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.




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Q. With direct payment if we do a monthly PayPal subscription and the customer cancels will the software automatically suspend?

A. Yes, it will suspend them. We caution to be careful if you have more than 1 tier, or an admin payment because the person gets logged out when only 1 of their possible many subscriptions is canceled.

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Q. When a member purchases a new membership will everything be in the same members area or will it be separate like they have two member areas?

A. If an existing Member purchased into a separate membership if they use the same email, then they would cancel their old subscription and would belong to the new membership.  If they use a new email and have 2 separate accounts, then they would have 2 separate logins and see separate things in each members area.

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Q. How to delete all members in a specific membership?

A. The easiest way, if possible, is in the database to temporarily make any suspended members active.  Then make all the members in the membership suspended.  Then from members delete to delete all suspended members.  Then suspend the members that were previously suspended.

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Q. If a member's subscription payment doesn't go through does it automatically suspend them?

A. It depends on the payment processor as some payment processors will retry the credit card on another date.  Once the payment processor stops retrying the card and the membership is cancelled in their system they send a notification to our software which suspends their account as if they had canceled.

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Q. Do autoresponders keep going out when an account is suspended or do they stop?

A. Autoresponder messages stop going out when an account is suspended.

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Q. When using member variables if we suspend a member, does the system look for the next un-suspended member's variable upline?
Q. If I have several membership types and they are free, how I can have it so a member is put into that membership when they join?
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Q. We have a $100 membership option now. We want to add a $25 membership option. Will this new option have it's own payment page?
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Question Keywords: membership, suspend



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