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Chris B.
Spam Complaints
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Added: 05/04/2013   |   Updated: 8 Months Ago

Spam Complaint Monitoring and Control


We monitor and control spam complains for all of our clients (whether shared or dedicated hosting).  When a site sends spam people complain.  When people complain the sites email reputation becomes bad.  When a sites email reputation is bad they, and potentially other sites on the same server, experience poor delivery rates and often end up in the spam folder or completely blocked.

Spam Complaint Reports

We have spam reports so we can see which sites are sending spam and which members from those sites are doing it.  We use this to issue warnings, suspend members, and isolate and group servers that have poor reputation.  The data from these reports are collected 2 ways:

Report Spam Link
Every email sent to contacts has a report spam link at the bottom.  When a person clicks this link they are automatically inactivated to prevent future complaints from the same person.

Feedback Loops
We register with major feedback loops (Yahoo, AOL, etc) so that when someone reports spam to them we are notified.  When we receive these notifications the email is inactivated to prevent future complaints.

Blacklist Removal

We monitor blacklists and apply for removal when a site has been blacklisted.

Email Overages to Control Spam

Every team or pro system we host includes 10,000 emails a month.  We charge on a per email basis for emails sent beyond this.  Systems on dedicated servers are not charged this fee since the server is not in our name.  This is a way we control spam by charging people for emails a very small fee to discourage spam.  The fee is very small, a fraction of a cent, but it helps prevent other clients on the same server from sending spam. If you are hit with a big invoice for sending spam, if you agree to let us delete all imported contacts from the system and block malicious members we will give you a 50% discount.  When our clients send spam it costs us money so we cannot give any further discounts regardless of the situation.

Additional Things You Can Do to Prevent Spam



Questions And Answers

How can I setup my software to make sure I do not get charged overages for emails?





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