A. The processing records are Members that paid, but never filled out the form to create their account.
The process is, they pay first, and then afterwards go to the join page to create their account.
When they pay, the processing record is created, and then when they fill out the form, it is populated with their information.
If they pay, but never fill out the form, then they will show up as processing until they create their account.
With these records, you should send them to the join page to finish creating their account.
Don't try to edit the processing records yourself by putting in their information
(the processing account is missing several things and needs to go through the join process),
instead, fill out the form on the join page using the same email that shows for processing.
A. If you will be accepting payments with First Data or Authorize.net, then yes we advise getting an SSL certificate, and you very likely could be required to get one anyways.
If not using either of those payment processors for this software, then it is not required but still can be beneficial. There are other benefits of having SSL such as a slight SEO boost with Google and a more secure members area. Between the certificate and installation fees it costs over $50-100/yr to have SSL.
A. A member is suspended when their payment is canceled. Our software is notified by an IPN when a subscription is canceled and the member is suspended immediately. There is a setting that can be turned on to have them suspended when their next payment would have been due, but by default this is turned off, and this should be used carefully because it will suspend anyone that doesn't have a payment record.
A. When logged into the WMT Client admin go to "
Advanced Features" (a blue icon located on the page of your site).
Then, change "Software Is Free" by clicking on the red switch so it becomes a green switch.
Save changes.
